Getting Started

Follow-Up Care

Updates and Announcements

  • Platform updates
  • Service changes
  • Important announcements

AI-Powered Healthcare:

  • Understanding AI features
  • Using AI for diagnoses
  • AI technology support

Billing and Payments:

  • Payment options
  • Invoices and receipts
  • Refund Policy

Billing and Payments:

  • Payment options
  • Invoices and receipts
  • Refund Policy

Technical Support

  • Troubleshooting common issues
  • Platform compatibility
  • Contacting technical support

Frequently Asked Questions

What kind of services does Biotb provide?

Biotb offers a range of telemedicine services, including online consultations, AI-driven healthcare solutions, and access to our network of Lifeline Outlets for in-person consultations and medical aid.


How do I book an appointment with a doctor on Biotb?

Booking an appointment is easy! Simply log in to your Biotb account, choose your preferred doctor, and select an available time slot that suits your schedule.

Are my online consultations secure and private?

Yes, we prioritize the security and confidentiality of your medical information. Biotb’s platform is designed with robust data encryption and privacy measures to ensure a safe and secure virtual healthcare experience.

Can I access my medical records on Biotb?

Absolutely! Your medical history and records are securely stored on our platform, allowing you to access them anytime for personal reference or to share with your healthcare provider.

How can I provide feedback or share my experience with Biotb?

We value your feedback! You can share your experience, suggestions, or concerns by reaching out to our customer support team via email or through our online feedback form.