1. Introduction
At Biotb, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our telehealth services and website.
2. Information We Collect
We collect various types of information, including:
- Personal Information: This includes your name, contact details, date of birth, and demographic information.
- Health Information: We collect medical history, health condition details, medication information, and diagnostic records during telehealth consultations.
- Technical Information: We gather device information, IP addresses, browser type, and operating system data when you use our website and mobile applications.
- Usage Data: We collect data on how you interact with our platform, such as the pages you visit, the features you use, and the time spent on our website.
- Cookies and Analytics: We may use cookies and similar technologies to collect information about your online activities and preferences.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Telehealth Services: Your personal and health information is used to provide telehealth consultations, diagnosis, and treatment.
- Improvement: We analyze data to improve our services, develop new features, and enhance the user experience.
- Communication: We may contact you for appointment reminders, updates, and to seek feedback.
- Research and Analytics: Aggregated and de-identified data may be used for research, statistical analysis, and reporting.
4. Data Security
We take extensive measures to secure your data:
- Data is stored in secure servers with restricted access.
- We use encryption to protect data during transmission.
- Regular security audits and updates are conducted to ensure data integrity.
5. Data Sharing
We may share your information with:
- Healthcare providers for consultation and treatment.
- Authorized third parties for specific purposes, always in compliance with applicable laws.
6. Your Rights
You have several rights regarding your data:
- Access: You can request access to your data and information about its use.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your data in certain circumstances.
- Opt-Out: You can opt-out of receiving promotional communications.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from individuals under 18 years of age.
8. Changes to Policy
We may update this policy periodically. Please review it regularly for any changes.
9. Consent
By using our services, you consent to the terms of this Privacy Policy.
10. Contact Information
If you have questions or concerns about our privacy practices, please contact us at [email protected].